Shipping policy
Shipping Policy
Thank you for shopping with Pretty Geek! We carefully prepare every order and want your delivery experience to be as smooth as possible.
Order Processing
Orders are typically processed within 2–5 business days, excluding weekends and holidays. Processing time is separate from the time your package spends in transit.
Some products may be made to order or shipped by one of our trusted fulfillment partners. These items may arrive separately, even when purchased in the same order.
During holidays, new releases, promotions, or periods of high order volume, processing may take slightly longer. We appreciate your patience while we prepare your order!
Estimated Shipping Times
Once your order has been processed and shipped, estimated delivery times are:
- Standard U.S. shipping: 3–7 business days
- International shipping: 7–21 business days, depending on the destination
- Preorders or made-to-order items: Please refer to the product description for the estimated shipping timeframe
Delivery dates are estimates and are not guaranteed. Carrier delays, severe weather, holidays, customs processing, and other circumstances outside Pretty Geek’s control may affect delivery times.
Shipping Rates
Shipping costs are calculated and displayed at checkout based on your order, shipping method, and delivery location.
If free shipping is offered as part of a promotion, the applicable requirements will be displayed on our website or during checkout.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking information. Please allow up to 48 hours for tracking updates to appear after receiving your shipping confirmation.
If you have not received tracking information after the processing period, please check your spam or junk folder before contacting us.
Incorrect Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout. If you notice an error, please contact us through Shopify Inbox as soon as possible.
We will gladly try to update the address before the order is processed, but changes cannot be guaranteed once an order has entered fulfillment or shipped.
Orders returned because of an incorrect or incomplete address may require an additional shipping fee before they can be resent.
Lost, Stolen, or Delayed Packages
Pretty Geek is not responsible for carrier delays or packages marked as delivered by the shipping carrier.
If your tracking information shows that your package was delivered but you cannot locate it, please:
- Check around your property, mailbox, parcel locker, and any secure delivery areas.
- Ask household members or neighbors whether they accepted the package.
- Allow 1–2 additional business days, as some carriers mark packages as delivered shortly before arrival.
- Contact the shipping carrier directly to request assistance.
If your package appears to be lost in transit, please contact us through Shopify Inbox within 14 days of the last tracking update. We will help you review the available options and, when appropriate, assist with filing a carrier claim.
Pretty Geek cannot guarantee refunds or replacements for packages confirmed as delivered to the address entered at checkout.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us through Shopify Inbox within 7 days of delivery.
Please include:
- Your name and order number
- A brief description of the issue
- Clear photos of the item and its packaging
We will review the issue and work to make it right.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or brokerage charges required by their country. These charges are not included in the item price or shipping cost and are determined by the destination country.
Customs processing may cause additional delays. Pretty Geek cannot alter customs declarations or mark purchases as gifts.
Separate Shipments
Items within the same order may be fulfilled from different locations and delivered in separate packages. If this happens, you may receive more than one shipping confirmation or tracking number. You will not be charged additional shipping fees because we divided the shipment.
Questions?
If you have questions about your order or this policy, please contact us through Shopify Inbox.
Pretty Geek
Website: www.prettygeek.store
Please include your order number when contacting us so we can assist you as quickly as possible.
Last updated: September 16, 2026